Quality and Customer Care Guaranteed
This charter outlines our service commitment to you and how you can help us to provide you with a quality service.
Our services include:
· Selling and guidance of dementia-friendly products
· Providing artwork for approval
· Professional advice in creating dementia-friendly environments
· Installation of artwork and 3D Furniture
· Delivery of purchased products
Our customers are important to us and you can expect:
· Letters answered within 7 days
· Emails acknowledged within 3 days
· The telephone answered quickly, within 5 rings if possible
· Prompt, courteous service
· Helpful well-trained staff who will treat you with respect, confidentiality and in a culturally appropriate manner
· Respect for your privacy at all times
Help us to help you by
· Tell us if you have trouble using our products and services
· Provide the information we need to help resolve your challenge
If you have a question for us or are unhappy with any aspect of our service, please contact our customer service team on 0113 230 2046 Alternatively, you can email our team at [email protected]
