Quality and Customer Care Guaranteed

This charter outlines our service commitment to you and how you can help us to provide you with a quality service.

Our services include:

Selling and guidance of dementia-friendly products

Providing artwork for approval

Professional advice in creating dementia-friendly environments

Installation of artwork and 3D Furniture

Delivery of purchased products

Our customers are important to us and you can expect:

Letters answered within 7 days

Emails acknowledged within 3 days

The telephone answered  quickly, within 5 rings if possible

Prompt, courteous service

Helpful well-trained staff who will treat you with respect, confidentiality and in a culturally appropriate manner

Respect for your privacy at all times

Help us to help you by

Tell us if you have trouble using our products and services

Provide the information we need to help resolve your challenge

If you have a question for us or are unhappy with any aspect of our service, please contact our customer service team on 0113 230 2046 Alternatively, you can email our team at sales@findmemorycare.co.uk